Policies/Shipping/Returns &
Refunds
From Cairo with Love... takes every step to ensure that your
payment information is transmitted and stored securely. That is why we use a third party
billing company - their sole purpose is to make sure that you credit card transaction is
secure, private, and confidential. Our third party billing company,
CCNow, use the
industry standard Verisign security certificates, for your complete protection.
Many analysts have written articles which agree that online shopping in most cases can be
just as safe, if not safer than in store credit card shopping. Citing that handing
your card over to an employee with no security clearance can be much more dangerous.
What we recommend is, for the most complete protection, always use the most updated
browser available.
From Cairo with Love... understands that when you
make an online purchase or email us, that there is a certain level of trust. We too have
been victims of spam mail, and agree that it varies from annoying to infuriating.
Our Promise:
We will keep all of your information strictly
confidential. It will never be shared with any third party, sold, or
distributed.
Shipping info
1. How much is
shipping from Egypt?
We have
3 shipping rates ....
-
Flat shipping rate from Egypt to the US - $11.50. So if
you order one item it is $11.50, if you order 100 items it is still
$11.50. Once your order ships it is usually 5 to 7 business days
for delivery.
-
Jewelry Express to the US - flat
shipping rate of $17.50, 3 business day delivery once your order is
shipped...only
orders which are 100% jewelry are eligible for this, no papyrus,
oils or glass products. It is a flat rate of $17.50 per
order,
if it is one jewelry piece it's $17.50 shipping, if it is 100 jewelry pieces it is
still only $17.50.
-
World Wide Standard - $22.50 flat shipping
rate.
2. Ok, I ordered now what?
If you are ordering by credit card: once we receive
the order from our online processor (sometimes this can take 24 to 48
hours)
your order is usually shipped insured within 24-48 hours. When your
order is shipped we will give you a tracking number and web page.
3.
Other delivery facts...
There is no delivery on Saturdays, Sundays and holidays in the USA
or Europe. We do not ship on Fridays as businesses are closed in
Egypt. Due to the heightened
security measures have been taken throughout the world, there will
be times due to these procedures that you will not receive your
merchandise within the allocated time. This is beyond our control and
our shipper's control - we ask for your patience.
4. I have a PO BOX
or a military address...
We cannot deliver to a PO Box, or
a military address.
5. This is a surprise gift and I want
it delivered to an address other than my credit card billing address, can I do that?
Our credit card processing company uses and address
verification system - this means we will only ship to the same address that the credit
card bill is received. This protects all of us from fraud. If you absolutely
must have the order shipped to another address then there are 3 choices.
1. Western Union in the funds or
2. SWIFT in the funds or
3. Send us a check - allow up to
30 days for
the check to clear. (We know that is too long, but...)
Contact Info:
Email -
info@fromcairo.com
Phone in Cairo 011 202 780 6889
or Mobile 011 202 012 233 4112
12 Usama Abd Alla
Pyramids, Giza
Refunds and Returns
-
Please contact us
directly at info@fromcairo.com
-
There are no refunds on
personalized items, platinum plated or custom orders.
-
Shipping charges are non refundable.
- Include the original receipt.
- Returns must be received within 15 days of
the date of delivery.
- We strongly recommend using a Delivery
Confirmation to insure that your shipment has reached us.
************************************IMPORTANT**********************************
- With the rising price of gold, if you are returning a gold piece
it absolutely, must have a signature receipt, showing proof of
delivery. This protects everybody from a few unscrupulous
individuals.
Jamela and Mohamed
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