Policies

Our Commitment To Data Security 

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. From Cairo with Love... takes every step to ensure that your payment information is transmitted and stored securely. That is why we use PayPal - a leader in the industry.  While browsing our site you will notice at all times there is a "lock" in your browser's window.  What this means is that our site is encrypted -  meaning it is safe to enter information and not worry about it being intercepted by a third party.

Many analysts have written articles which agree that online shopping in most cases can be just as safe, if not safer than in store credit card shopping. Citing  that handing your card over to an employee with no security clearance can be much more dangerous.

What we recommend is, for the most complete protection, always use the most updated browser available.

Privacy 

From Cairo with Love... understands that when you make an online purchase or email us, that there is a level of trust. We will never ask for your credit card  number.  Your credit card information is entered on a secure, encrypted server - we never see it.

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.   

Cookies are only used on the site are needed to keep your shopping cart "alive" while you browse. We use return email addresses to answer the email we receive or to confirm an order. Such addresses are not used for any other purpose and are not shared with outside parties.    Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

Contact Info:

Don't forget we have live chat!

Email - info@fromcairo.com

Phone in Cairo  011 202 3780 6889  or Mobile  011 202 012 233 4112

5 Ali Effat

Pyramids, Giza

Damaged Items:

If you receive an item that is damaged, for example a broken bottle, please let us know immediately via email.  Damaged items will of course be replaced at no charge to you.  It is helpful if you can give us a digital picture via email to move the process along.  We respond to each and every email promptly,  if you do not see an email from us within 24 hours please check your spam folder.

Please remember when we give free gift, it is exactly that, it is free, there is no value or warranty expressed or implied.

Returns and Refunds & Where's my stuff?

Please contact us directly at info@fromcairo.com  We ALWAYS respond, if you do not see a response from us within 24 hours, please check your spam folder, we may have ended up in there.

Gold and Silver Jewelry:

We want you to get exactly what you want.  We will email pictures of your finished gold products and personalized/custom orders for your approval prior to shipping.  If we have made a mistake, by all means we will correct it.  Please note if we do not hear from you after pictures are sent, we will continue to send them at least 3 times.  If there is no response we will ship. 

If you want to change something after viewing the picture for a personalized item there is a minimum of an additional 20% of the product price for a change.  If you do not want the piece for some reason after we have sent pictures, we will refund you 80% of the entire value of the item, excluding shipping.  Example:  the item is $200, your refund will be $160. 

All sales are considered final on personalized and custom work, including rings as each is made to size. This is industry standard.

Our jewelry has the stamp from the government attesting to the metallic alloy, i.e 18k gold, 925 silver etc.  We stand by the integrity of our jewelry.  Please be advised opinions from a pawn shop are not valid.  It should come from a reputable jeweler who is accredited:  Meaning a certificate from a reputable institution has been issued and certifies this person can identify diamonds, gemstones and jewelry, and determine their value. They should willing to provide his/her certification, the testing method and results on their letter head complete with signature, company name, address, phone.

 

Oils may be returned if unopened and in their original condition.

Shipping charges are non refundable.

We use DHL, we require a signature for delivery for US customers.  If you redirect your package, or tell them to leave it on the front porch, with the neighbor etc. we are not responsible - this applies to all customers regardless of location.

Returns must be received within 15 days of the date of delivery.  Include the original receipt. Just as all of our shipment require delivery confirmation, use a delivery confirmation with your shipping company to insure that your shipment has reached us.  All return shipping charges involved with the final delivery must be prepaid and fully insured.  We cannot be responsible for merchandise that we do not receive or that is not returned in accordance with these terms.  We do not recommend using governmental post. If you choose to use a government postal office, we are not  responsible. For your protection, we recommend that you use a shipping method that provides insurance and tracking services from providers such as DHL, FedEx, or UPS for your return.  Refunds are processed after we have the returned goods in our possession.

All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.  This return policy is comparable to industry standards such as  Zale's,  and Kay Jewelers.

We call this the Grinch rule...and you will see why.  We love offering free stuff, it's fun!  But sometimes, that rare odd event happens that makes you bang your head on the desk.  A customer ordered an item that included a free gift.  The customer then wanted to return the item that they had paid for, but keep the gift.  They finally admitted they really just wanted the free gift.  Yes, this really happened.

So the Grinch rule was invented.  If for some reason you are returning and item and it has a free gift, the gift must be returned.  Signed...The Grinch.